Return and exchange policy
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First: Non-returnable products
For the sake of customer safety and product quality, returns and exchanges are not possible:
• Ready-made withdrawals after they have been opened.
•Nicotine and flavor salts after opening the pack.
•Pods and coils after unpacking.
• Which product was used?
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Second: Replacement in case of a manufacturing defect
Replacement is only possible if:
• A clear manufacturing defect was found.
•Reported within 24 hours of purchase.
• Bring the original invoice.
•The product must be unused (except for the first test run).
⚠️ The product is inspected in the store before a replacement is approved.
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Third: Devices
•Operational guarantee upon purchase.
•The warranty does not cover misuse, dropping the device, internal liquid ingress, or exposure to heat.